Enabling Salesforce.com Courtesy API

Because it’s much cleaner to import data into Salesforce.com using the Apex Dataloader, we usually ask our clients to request that their SFDC Account rep “enable the API” for Professional and Group edition.  On occasion, we encounter resistance and the rep attempts to charge for the service.  Below is a Knowledge base article that can be provided to the rep if this happens.  It usually clarifies the situation.

Enabling API

Knowledge Article Number 000206432
Description Available in: Group, Professional, Enterprise, Performance, Unlimited and Developer Editions

The API is automatically enabled by default on the following editions:
1. Enterprise Edition
2. Unlimited Edition
3. Developer Edition
4. Performance Edition

The API package is not available for purchase in the following editions:
1. Contact Edition
2. Group Edition

The API feature might be requested for the following editions on purchase:
1. Professional Edition

The API may be enabled temporarily (evaluated on a case by case basis) for:
1. Professional Edition
2. Group Edition

Resolution Beginning in Winter ’15 Release, API is not available to be activated for Contact Manager or Group Editions, not even for migration purposes.
Please contact your Account Executive if you would like to upgrade your edition to Enterprise or higher.For Professional Edition organizations, all requests for API access must be purchased and can be processed contacting your Account Executive.

If you need the API enabled for a Data Migration to a Group or Professional Edition organization, you will need to contact your Account Executive and request that API be provisioned as courtesy. These requests should be for Data Migrations only and will be up to you and your Account Executive to determine the time frame of the API enabled.

There may be applications on the AppExchange that are permitted for the Group or Professional Editions even though it states that it requires API.
Those applications will require appropriate authentication to provide blanket API access. Please contact the Developer of the application to determine if this authentication has been provided.

Support will not be able to assist you with this activation.

If the organization that needs the feature to be enabled is owned by a Partner:
– Have a System Administrator log a Case with Salesforce Partner Support

– Please include all important details including the Organization ID and a business case for the request

– Partner Support will review the Case and action it as needed.


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